Not resolved

I have been having a huge problem with the Western Union prepaid Debit Card! I used it fo ra direct deposit after moving to a new city for my job, I asked the representatives if the direct deposit would go into my bank account on my payday, they said yes.

I called in 3 times to tripple check that there would be no problems. On the day of the deposit the money wasn't there, when I called in that day I got a totally different story, this time they inform me that it will take 7 to 10 business days to post the deposit to my account, basically they will tell you whatever you want to hear to get your money and then tell you the real deal once they have your money. I complained to Meta Bank and Caren from their customer relations specialists said that they don't have anythin to do with it it's Western Union, When I call Western Union, they say they don't have anything to do with it, it's Meta Bank and won't give you the number to call Meta Bank At all. When I ask to speak to a supervisor the rep starts to argue with me saying the supervisor will just tell me the same thing, when I insist they put you on hold and no one picks up again!

these are people in third world countries like the Phillipines and Mexico who have no rules to follow and probably only earn 50 cents an hour! I can't believe people like that are exposed to an American's Bank info.....no wonder there's identity theft. So in the end the guy that Caren from customer relations emailed to help me called last night and with a foreign accent sounding like a broken record informed me that it will take 7 to 10 days to post the funds to my account, but this time added that the company still has to approve the deposit!

I told him that my employer checked and the money was already there. This company obviously has many layers of BS to cover the real truth, they are kiting the customer's money for as long as possible to make money thanks Mike #451 in whatever *** country you live in for not helping at all and repeating the same *** I got ever since the company took my money....hopefully after a few dozen of these reports they will smarten up, hire Americans in America, and possibly stop cheating the general public with *** and fine print!

Product or Service Mentioned: Metabank Prepaid Card.

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I received a large amount of money from the Social Security Department and because they did not send an award letter Metabank froze the account and withdrew some of the payments I made. Because of this there are a few of my credit accounts that closed and dinged my credit score just when I am trying to buy a house.

I then asked Metabank to verify that the account was temporary closed and then reopened when the funds were verified on Metabank Letterhead (to verify the letter came from Metabank) so that I could send it to them to keep my credit in good standing.

I thought Metabank was approved by Social Security but I was wrong. Social Security said they had not ever heard of a bank needing a verification letter or not able to correspond to them or my credit card companies

This is a questionable company, use another eta

Los Angeles, California, United States #886245

same problem they keep your money for as long as they like . they flat out lie to you .

something needs to be done like a class act law suit !!!


This person is telling the absolute truth!! MetaBank is stealing peoples money.

They actually hold your funds and post it when they feel like it. It is true, when you call Western Union, they say call Meta Bank and when you call MetaBank, it is an experience from ***!! Not only should report them to the banking commission, they should be locked up for money laundering!!

Western Union is in bed with thieves!!!! Concerned resident of New York City.

Hot Springs Village, Arkansas, United States #652032

*** WU pay .. and the meta bank.

They using this hold our money..

have $500 in the card now.. having problem to get the money since a month


I advise that no one gets this card.. can't use it at a atm unless u fax them your ID and social security card..

I used it to purchase gas and they took all my money and I'm having a hard time getting it back.. all I get is a bunch of sorrys nobody knows anything


I am having a.similar problem with my.prepaid Mastercard. I have called almosy every.day.since.Sept 21st (18 days ago). They continue to say.they.dont have all the information needed to release MY money. They told me to have the hotel fax them on company letterhead

1. The auth. Code

2. The auth date

3. The amount of the.hold

4. A statement declaring no charges would be held.

5. Their merchant ID No.

After this was faxed, i called back and was told the datea were not correct. So they are looking at the charges and playing a game.

I had Holiday Inn refax the documentation...still nothing.

I spoke with the Controller of the hotel and she called Western Union and faxed the information again...no resolution.

I called again on the 17th and 18th to check the status and they told me Holiday Inn never provided a folio number. They never asked me for a folio number. I contacted the controller again amd she said they never asked her for folio numbers. She refaxed the info with a statement saying "Please contact me directly if you come up with another reason to withhold his funds". I explained this to Western Union and they told me they dont make outgoing calls.

I asked the rep to verify if all information requested and needed was

received and he said i was supposed to call back in 24 to 48 hours. I said it has been 24 hours and he said "So we have 24 more".

I have never been so pissed off by a company before.

I asked if he could cobtact the department and verify the receipt of the fax and he said "no. When they receipt the fats they mate note". Who the *** do these people think they are.

Let's take them down.

to Shawn Reno, Nevada, United States #832396

I'm going thru the same thing rite now. Every single step its bull.

to Anonymous Minneapolis, Minnesota, United States #838152

exact same thing with me... and also was from a charge at Holiday Inn, the accountant at Holiday Inn did exactly what you described, right down to the folio request.

I keep calling and they keep telling me 24-48 hours. Its been 21 days.

to Shawn Seminole, Oklahoma, United States #838617

I had the same thing happen to me. After submitting all of the information that they said they required in order to release the hold, they still weren't.

On the third day of emailing attachments, texts, messages, and calls, I filed a complaint with the Better Business Bureau and our Attorney General. I don't know whether they became aware or the hold fell off somehow, but my money was back within 15 minutes of filing the complaints.

Anyone who uses this card, beware of buying anything that may have to be returned or pre-authorizes holds.

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