Not resolved

I'm a customer with RUSHCARD, whom my issue is with. For 30+ days I have been waiting for a replacement card, in order to have access to my funds, to pay bills.

My address they have on file has changed. I was told to fax a copy of my state ID, Social Security Card, proof new address, ie.(employment pay stub), and a written letter detailing my request for my replacement card. I have faxed all documents, several times and day after day.

I am being told that all copies of my state id is not clear. This is bogus, and i need help resolving this issue, please?

Product or Service Mentioned: Rushcard Replacement.

Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 26.
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