Not resolved
Customer service
Value for money

I bought a Visa ravel AAA card. I put $600 on it and used approximately $150 of it.

I only used the card once in an ATM in Vancouver. when I came hme I had only $31.00 left. This happened in August and they will not refund the money. They say they can;t prove it...but I can...ready for small claims court if it is not resolved.

They say severl smalll charges were all made in one day when I was not even In Vancouver where they say the charges were made.

You would think several small chages would send up red flags...but they let all these fradulent charges through. I am so furious

Product or Service Mentioned: Metabank Prepaid Card.

Reason of review: Poor customer service.

Monetary Loss: $450.

Preferred solution: Full refund.

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