Not resolved

Unfortunately I have to write this review. Terrible customer service!

Two identical charges on the same day at the same time appeared on my card. The customer service rep was rude and disrespectful and laughed at my frustration. DO NOT USE this VISA card. It is way too difficult to get any information.

They kept referring my back to the automated system which I had already checked. The recording says all calls are recorded, hopefully they will review them and see how unprofessional their reps are. I am in sales and we bend over backwards to help our customers and provide a resolution.

This company is not interested in that. I will never accept another VISA gift card.

Product or Service Mentioned: Metabank Customer Care.

Reason of review: Poor customer service.

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