I would strongly advise against purchasing pre-paid cards issued by this institution. I purchased a pre-paid debit card.
And while using the card for an online purchase, I typed in the wrong address and submitted the charge for payment. After the payment was declined, I re-entered the correct information. The payment was then accepted, but Metabank placed a 3-day hold the card for funds equal to the amount of the original purchase. So, essentially, the card was charged twice for the same transaction.
I called the merchant, who then told me they would request that the hold be lifted over a 3-way call with the bank.
We placed a 3-way call to Metabank, but Metabank refused to lift the hold on the funds - despite the fact that the merchant verified that the second charge to the card was invalid. This service sucks hard, and I would strongly advise against purchasing their pre-paid products!