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Bought tires thru Discount Tire, was not informed that the rebate would be a prepaid card thru MetaBank. Was told I could go on-line and use the cards as payment.

Wrong you can't do it on-line. Had to call the 800 number on the back of the Discount Tire card an work with customer services. Told 2-3 days the dollars would come off the card, actually took 6 days. Card only good for 5 months, tried to cancel the card was told I could only suspend the card.

Took 3 calls to finally speak with a person that could cancel the card. No written back up can be sent to show the cards inactivated. I now have to follow up on the c/s person to make sure they did their job.

C/S also speaks poor English. Say no Thanks to the Card!

Product or Service Mentioned: Metabank Prepaid Card.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from May 30, 2016.
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