Not resolved

Bought tires thru Discount Tire, was not informed that the rebate would be a prepaid card thru MetaBank. Was told I could go on-line and use the cards as payment.

Wrong you can't do it on-line. Had to call the 800 number on the back of the Discount Tire card an work with customer services. Told 2-3 days the dollars would come off the card, actually took 6 days. Card only good for 5 months, tried to cancel the card was told I could only suspend the card.

Took 3 calls to finally speak with a person that could cancel the card. No written back up can be sent to show the cards inactivated. I now have to follow up on the c/s person to make sure they did their job.

C/S also speaks poor English. Say no Thanks to the Card!

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Metabank. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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