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We received a $100 gift card as an incentive to do choose a particular company's services. We made one purchase of approximately $45 (gas), which went through with no problem.

For the past two months, we've attempted to use the card in one place or another, with the transaction always being turned down. Calls to the number on the back of the card put you in "auto-attendant ***" - regardless of time of day or day of week, a representative cannot be reached. When choosing the "available balance" option from the menu, we are told there are no available funds. This company has stolen money that belongs to us.

If anyone can provide a valid method of contact for them regarding their gift cards, we'd appreciate that information. Also, if there is any kind of Class Action against them, we would like to take part.

Monetary Loss: $50.

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Anonymous
#831169

File a complaint with the U.S. government's CONSUMER FINANCIAL PROTECTION BUREAU - this is the agency that was conceived of and established by Sen.

Elizabeth Warren. Just a few of their successes at protecting people from the shady practices of financial institutions like MetaBank include folks scammed by credit card companies getting refunds: In October 2012, the CFPB ordered three American Express subsidiaries to pay 250,000 customers $85 million for illegal practices including misleading credit card offerings, age discrimination, and excessive late fees. This past September, the CFPB ordered JPMorgan Chase to refund $309 million to more than 2.1 million Americans for charging them for identity theft and fraud monitoring services they didn't ask for.

In the first 732 days of CFPB's existence, they returned over $430 MILLION to WRONGED CONSUMERS. Go to http://www.consumerfinance.gov/complaint/ to submit a complaint online - you can also follow the progress of your complaint online

Metabank doesn't REALLY have bad customer service - they just use that as a ruse to cover up how they make a big chunk of their profits: illegally putting a hold on your money so that they can receive the interest (which really ads up)

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