I sat down to pay our bills the day after we were paid, the acct was at zero! We noticed charges on our account ranging from $13- $150 to ATM's,Walmart5 and gas stations in Vegas.
When calling they said they accidentally issued our acct # and debit card to someone else as well, with a different name though. We figure OK no biggie obviously are signature isnt on it and our pin# couldnt have been used. They TOLD us they could see all this even THEY explained to us their screwup and apologized and claimed they shut the other persons acct right then and that the missing money would be back in our acct within 72 hrs. After 5 days and no money and now my car payment is late, called again.
This time they say they are "investigating" still, when asked why, seeing as they were able to tell us the problem and that it was obvious it was their error last time we called...they acted as though they had never told us any of that. So now they were mailing an affidavit for us to complete. So we fax them our work timecards from the charge times to show we were 200+ miles from where they occured! and we wait for this affidavit, after 7 days and nothing in mail we call again they are resending the form.
it comes 5 days later we completed and mailed back. we had to BORROW money from Metabank's payday loan option (with high interest) to keep our utilities from being shut off since it through our acct and budget off by a few HUNDRED $. What a scam now we've had to continue doing that each payday or go w/out for a whole pay period to catch up. All they could say was sorry...THEN they charged us their $10 fee and overdrew us!!
this took place in late May early June, its now Aug 6th and nothing!! Still told they're "investigating"...
We don't even know what to do now accept switch banks for fear that our money will just disappear. Don't know who to complain too or how to get our $$ Dont trust this bank they will steal and do not stand behind anything, they could care less about their customers