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I sat down to pay our bills the day after we were paid, the acct was at zero! We noticed charges on our account ranging from $13- $150 to ATM's,Walmart5 and gas stations in Vegas.

When calling they said they accidentally issued our acct # and debit card to someone else as well, with a different name though. We figure OK no biggie obviously are signature isnt on it and our pin# couldnt have been used. They TOLD us they could see all this even THEY explained to us their screwup and apologized and claimed they shut the other persons acct right then and that the missing money would be back in our acct within 72 hrs. After 5 days and no money and now my car payment is late, called again.

This time they say they are "investigating" still, when asked why, seeing as they were able to tell us the problem and that it was obvious it was their error last time we called...they acted as though they had never told us any of that. So now they were mailing an affidavit for us to complete. So we fax them our work timecards from the charge times to show we were 200+ miles from where they occured! and we wait for this affidavit, after 7 days and nothing in mail we call again they are resending the form.

it comes 5 days later we completed and mailed back. we had to BORROW money from Metabank's payday loan option (with high interest) to keep our utilities from being shut off since it through our acct and budget off by a few HUNDRED $. What a scam now we've had to continue doing that each payday or go w/out for a whole pay period to catch up. All they could say was sorry...THEN they charged us their $10 fee and overdrew us!!

this took place in late May early June, its now Aug 6th and nothing!! Still told they're "investigating"...

We don't even know what to do now accept switch banks for fear that our money will just disappear. Don't know who to complain too or how to get our $$ Dont trust this bank they will steal and do not stand behind anything, they could care less about their customers

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Anonymous
San Francisco, California, United States #831145

The following 2 paragraphs are off of Metabank's website:

MetaBank® is a federally-chartered savings bank headquartered in Storm Lake, Iowa. Meta Financial Group, Inc.® is the holding company for MetaBank and its Meta Payment Systems division, based in Sioux Falls, S.D.

Meta Payment Systems® (MPS) is a recognized leader in the prepaid card industry and provides innovative payment solutions delivered nationally in collaboration with market-leading partners. MPS focuses on offering specific product solutions in the following areas: prepaid cards, credit cards, ACH origination, and ATM sponsorship.

Your state regulates all banks chartered by your state but undoubtedly also has regulatory and licensing authority over consumer lenders, mortgage businesses, and payday lenders conducting business in your state. FORGET about becoming part of a class-action lawsuit - unless you want to wait YEARS to get a resolution to your problem.

While you can file a complaint with YOUR STATE'S DEPARTMENT OF BANKING or the OFFICE OF THE COMPTROLLER OF THE CURRENCY, U.S.

DEPARTMENT OF THE TREASURY, I would ***STRONGLY ADVISE***that you bypass these state and federal government agencies and file a complaint with the CONSUMER FINANCIAL PROTECTION BUREAU ("CFPB"): http://www.consumerfinance.gov/complaint/ - you can file your complaint online and check its status online. The CFPB is the agency that was conceived of and established by Sen. Elizabeth Warren, and they have had some very encouraging successes. Your OBJECTIVE should be to get a refund of any and all money that Metabank is holding in an ATM account and start doing business with another financial institution...

Consider Second Chance checking accounts - these are checking accounts for people with bad credit or who had a checking account closed previously by a bank.

Check out this website for more info and for banks and credit unions that offer this type of account: http://www.nerdwallet.com/blog/checking/second-chance-checking/ Metabank should be closed down. Until it is, stay well clear of them.

Anonymous
#190043

METABANK prepaid Visa-gift is a complete SCAM! My uncle has bought me Visa-gift card for

$100 in US (I live in Canada) for my b-day on August 6th. He mailed me the card to use in

Canada. At the point of sale he CONFIRMED with a CSR that this card CAN be used

internationally. I've got the card in my mailbox on August 17th and went shopping the next

day. Guess what? the card did not work - payments did not go through. Guess why? MetaBank

created a new policy activated as of August 17th that their visa-card can be used only in

US.... I spoke to a CRS on the phone and then with their supervisor and then with the

manager. Everybody in their f$%#$#%@ Customer Service office were very rude and

argumentative. I live in Canada and not going to US sometime soon. This means that I cannot

physically use the card. They (Metabank CRS) suggested that I am shopping online - but this

card can be used ONLY with us-registered business. Doesn't it mean that I am paying huge

amount of money not for the product but for the delivery from US to Canada? I cannot even

use this card to pay my Skype! I've tried to order a magazine subscription from US, but the

payment still did not go through...this is SO frustrating! .. the conclusion is: At the

point of sale my uncle spent $100 on the card + extra $.. fee for buying this card, he also

spent $.. to mail me the card; now when I cannot use it I either need to spend extra $.. to

ship it back, or wait until the balance on the card goes to $0 - there is a monthly

deduction on this card for not using it. I cannot refund it, I cannot use it online - $100

worth of nothing but bad experience. THANK YOU METABANK FOR SUCH AN EXCELLENT BIRTHDAY

GIFT!!!! NEVER EVER I would deal with this bank again and my uncle (as well as his friends)

is at the point of taking his business-accounts to another bank.

Anonymous
#188747

they did the same thing to my husband, he took out the loan , which he has done before and like u said it is supposed to come out of direct deposit twice a month, oh no they took it all out at once! do u know of any other comapnies that will open an acct with crappy credit?

my hu7bby's work will ONLY direct deposit his pay...and that is how he got stuck with them.im sorry about your experience...i agree these people are thieves!!! :( and should be out in prison!!

karla

Anonymous
#188746

they did the same thing to my husband, he took out the loan , which he has done before and like u said it is supposed to come out of direct deposit twice a month, oh no they took it all out at once! do u know of any other comapnies that will open an acct with crappy credit?

my hu7bby's work will ONLY direct deposit his pay...and that is how he got stuck with them.im sorry about your experience...i agree these people are thieves!!! :( and should be out in prison!!

karla

Anonymous
Noblesville, Indiana, United States #188543

I took out an iAdvance loan last week (and have in the past when running short) to get my car fixed and they are suppose to take repayment from the Direct deposit I have going to them twice a month. I transferred $169.00 from my PayPal account two days after that and when it cleared they took it!

I called them to find out why they would take a tranfer when they're suppose to remit loan repayments from Direct deposits and they said it was their mistake and that they woulkd fix it. After getting the run around for hrs from them they finally came back and told me that effective the day before my tranfer was complete they changed policy so that any deposits made during the time a loan is out will be taken immediately by MetaBank/iAdvance. I told them I transferred those funds to pay my electric bill and taking it left me with 33 dollars in their account, to which they replied that since they took my money I'm eligable for another loan in the amount of 120 dollars... with which I will have to pay back an additional 15 dollars on top of.

That's blatant theivery. The took funds they weren't suppose to leaving me with no choice but to borrow more so they can get more money out of me, and putting me further in the hole.

These people are horrible, and needless to say, I'm closing my account and never doing business with those pieces of $&%* again. :(

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