Because they are partners with netspend who rip people off; give you all kinds of excuses because as soon as you make a valid complaint with the FDIC netspend closes your account without notice which is illegal. Then says they will Send a check but never do.
Also they don't abide by the zero fraud liability either. So do you really want to deal with a bank who partners with a business who lies, cheats, steals, tries to give you the run around ? Then trying to get ahold of the executive office they don't understand time zones even when you spell est and cst.
Wow an hour difference I guess the FDIC needs another Complaint including one with Metabank. Good luck doing buisness with this bask or cards they are associated with.
Reason of review: Poor customer service.