I never applied for a refund advance loan with metabank. I would like to talk with them about why they notified me that my loan was refused. I want to find out if someone filed a fraudulent tax return in my name.
I understand it may not be under their control if someone filed a fraudulent return but what is annoying with metabank is that their published numbers 1-866-876-6648, 1-800-967-4934 do not get me anywhere. I just get a recording that all circuits are busy.
If they want to be in this business, they need to answer their phone so that fraud can be identified.
This is interesting. I have to add more words to get up to the 100-word minimum.
Product or Service Mentioned: Metabank Customer Care.
Reason of review: Poor customer service.