The company behind the Prepaid Visa Upside Debit Cards has an F rating with the BBB (Better Business Bureau). The BBB has noticed a pattern of complaints concerning Metabank---Cardholder Services.
Specifically, consumers are alleging that after purchasing prepaid credit cards, Metabank places holds on the cards disallowing consumers from accessing the funds on the prepaid card (13 complaints filed against business.
Failure to respond to 5 complaints filed against business.
Business has failed to resolve underlying cause(s) of a pattern of complaints). My husband and I did business with these cards and company and learned the hard way.
Product or Service Mentioned: Metabank Prepaid Card.