Metabank Contact Information

Toll-Free Number:

  • (866) 550-6382

CARDS AND ACCOUNTS WITH METABANK PARTNERS:

  • (866) 550-6382

PERSONAL/BUSINESS BANKING:

  • (866) 559-5037
  • (605) 977-7500

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Currently you can call only US numbers.

Headquarters Address:

MetaBank
121 East Fifth Street
Storm Lake, Iowa 50588
United States

Social Networks:

Summary of Metabank Customer Service Calls

332 TOTAL CALLS
97% SUCCESSFUL CONNECTIONS
02:15 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Metabank to Ask about:

Cards:

  • “My money is not on card.”
  • “I need a new card”
  • “Need to get information about my money that’s on a card”

Account:

  • “Account questions”
  • “Check account”
  • “Bout account”

Shipping and Delivery:

  • “Did not receive a deposit”
  • “I need to see where is my refund”
  • “I usually get paid on fridays and I still have not got my paycheck”

Payments and Charges:

  • “Direct deposit”
  • “Payment blocked”
  • “I had a $1000.00 direct deposit to my card from bank of america on July 10, 2018 and it not showing on my rushcard. Customer service keeps hanging up on me and wont fix the problem. I have a remittance number. Wheres my money at.”

Refund:

  • “My refund isn’t on my card”
  • “Tax refund deposit”

Request for Information:

  • “Questions about my deposit”
  • “See about a loan”

Activation/ Cancellation:

  • “Cancelation of card”

Staff:

  • “Services”

Return/ Replace:

  • “Wanting to know if all i qualified was 500.00 from a return of 4200.00 i was under the impression it would at least be 1000.00 to 1500.00.I could have gotten a check for 1500.00 walk out the door from world finance with same return.”

Other:

  • “To set up overdraft protection”
  • “Netspend sent me a letter they can't tell me why!”
  • “My overdraft is suspended and I'm having an emergency”

Metabank Rating Stats

1.2 out of 5 stars
based on 206 reviews
See all 402 reviews reviews

Rating stats

  1. 177 reviews
  2. 21 reviews
  3. 2 reviews
  4. 2 reviews
  5. 4 reviews

Rating trend

About Metabank

Top 5 Metabank Products

Deposit, Prepaid Card, Direct Deposit, Account, Gift Card

Top 5 Dislikes about Metabank

Lack of communication, Not making my funds available to me, Unprofessional information, Dishonest practice, Total scam

Top 5 Related Companies

Meta Financial Group, Faster Money, Refund Advantage, Meta Payment Systems, AFS IBEX

Summary

Metabank was started in 1954 by Stanley Haahr in Storm Lake, Iowa. Originally it was Storm Lake Savings and Loan Association with a starting capital of 10000USD. In 2005 all bank divisions united under the name of MetaBank. The bank provides the following services long- and short- term loans, mortgages, accepts different types of payment. Meta Payment System is considered to be a pioneering financial institution in the sphere of down-payments. Today the central office of Metabank operates numerous branches across the Midwest.

Metabank reviews and complaints

Metabank is ranked 130 out of 603 in Banks category

Area Served

USA

Payment Methods

American Express

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