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Contact Metabank Customer Service

Metabank Phone Numbers and Emails

Toll-Free Number:

  • (877) 497-7497
Call customer service

Metabank Emails:

customerservice@metabank.com
ibank@metabank.com
investorrelations@metabank.com
mediarelations@metabank.com
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Metabank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call Metabank is 8774977497. 61% of customers managed to speak with a real person.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Metabank may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.

View full overview ›

How to Contact Metabank Customer Service?

Most Popular Number:

(877) 497-7497
Total calls: 5 457 Issues resolved: 86 Last call: Nov 13, 2025

To email the Metabank customer service team, you can send your questions and concerns to the customerservice@metabank.com. It is advisable to provide essential information in your customer service email, including your full name, relevant account details, and a clear explanation of your required assistance. The MetaBank customer service team will carefully examine your email and reply with a possible solution at their earliest. The knowledgeable MetaBank customer service representatives can assist you with various matters, including checking your account balance, reviewing translation history, handling issues related to your debit card, or reporting a stolen card.

You can contact the customer service by dialing Metabank phone number, 1-877-497-7497. This phone number provides direct access to a team of well-trained customer service representatives who are available to help you with your troubles. The MetaBank 24 hour customer service team can provide you with assistance for multiple tasks. From checking your account balance and reviewing your transaction history to addressing any issues related to your MetaBank account, call Metabank to get the required guidance you need to find the solution to your problem. You can also use the contact details to report a stolen or lost debit or credit card. Feel free to call MetaBank using the mentioned the phone number and have your issues resolved in no time.

Metabank customer service offers no live chat feature at present. However, there are many ways you can reach the support team during the customer service hours and get the help. If you have any queries related to the services offered by Metabank or you are facing problems with your account, you can contact customer care support to help you with your concerns. You can dial the customer service number or email them to do so. The former one gets you a prompt response. However, receiving help via email takes two to three working days. You can use either of the approaches to get the necessary support. So even though there is no Metabank customer service live person chat feature, you can still reap the benefit from the customer care team.

PissedConsumer Club

Contact Information

Corporate Office Address:

Pathward, N.A.
5501 South Broadband Lane
Sioux Falls, South Dakota 57108
United States

Metabank Rating Based on 567 Reviews

Rating details

1.4
more details
Customer service
Website
Reliability
Product or Service Quality

Rating stats

Rating trend

How Good is Metabank's Customer Service?

Sherral Oug
Sherral Oug
Feels Disappointed | May 30, 2025

It was lousy need a way to person could get a hold of customer service itself and talk to people about what’s the problem

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ANETRA M Xbo
ANETRA M Xbo
Feels Disappointed | Apr 13, 2025

Horrible I had to try at least four times before I could put in my correct pin number and be able to complete the call only to get no one to answer a total waste of about an hour

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Dock Sda
Dock Sda
Feels Disappointed | Mar 29, 2025

It sucks you could never get through no matter how hard you try you just keep cutting off can't get a hold of a person they have my stimulant check and I can't access it

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Vincent R Khp
Vincent R Khp
Feels Disappointed | Oct 24, 2024

Awful

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Donzella Kgi
Donzella Kgi
Feels Neutral | Oct 11, 2024

Customer was good

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Kim M Mey
Kim M Mey
Feels Satisfied | Jul 27, 2024

Very pleasant. & Helpful

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Summary of Metabank Customer Service Calls

11.1K TOTAL
CALLS
02:21 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Metabank?

Cards Question:

  • “Rong number on card”
  • “I can't use my card. I want to make a purchase on Amazon.”
  • “Readycard”

Account Question:

  • “Account”
  • “Transfer my existing balance to PayPal”
  • “Verify old account”

Payments and Charges Question:

  • “A direct deposit was made into your account from another bank account and it wasn’t me. I wanna know what happened to the money. It was $127.”
  • “Debit card ending with 4503”
  • “Yesterday night I paid money by upi for boosting the reels already I paid from my account but instagram didnot boost my reel..and I got mail from insta that money was paid for no reason which I paid for boosting the reel..plz refund my money”

Request for Information Question:

  • “I just want to see how much of a balance i have”
  • “Checking my balance if there is one”
  • “Checking balance”

Shipping and Delivery Question:

  • “Money I never received from irs”
  • “Where is my replacement card”
  • “Never received stimulus money”

Refund Question:

  • “Trying to find my refund deposited on the 8th of Oct”
  • “Refund haven’t came back yet”
  • “Refund of money”

Product/ Service Question:

  • “Order a new card”
  • “Want to transfer money from expired card”
  • “Call my money stuck on the *** card and it won’t let me confirm my email through the app that’s why”

Return/ Replace Question:

  • “Replacement Card UltraVX meta bank card”
  • “Did not return my money from apple.com .apple .com sent my money back June 6th still have not received it”
  • “Replacement card”

Activation/ Cancellation Question:

  • “Cannot activate card online or phone...need my money”
  • “Cancel debit card”
  • “Cancel card”

Employment Question:

  • “My payroll check was direct deposited and i want my cash”
  • “Payroll check was deposited into Metabank”
  • “Unemployment deposited to yr bank”

Staff Question:

  • “NeedCustomerServiceforNetSpendcardwascomprmised”
  • “Customer service”
  • “Speak to customer service”

Website/ Application Question:

  • “Y'all took money off my cash app card”
  • “Web site can't access pre paid credit card”
  • “Application error”

Other Question:

  • “Personal Records”
  • “Collection”
  • “Someone is trying to take my money”
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