Skip to content
Write review For Business
  • Login
Metabank is now Pathward

Contact Metabank Customer Service

How to Reach a Person at Metabank

Verified Contact Information

Toll-Free Number:

  • 1-877-497-7497
Call Now
customerservice@metabank.com
ibank@metabank.com
investorrelations@metabank.com
mediarelations@metabank.com

Metabank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Metabank Phone Number
1 (877) 497-7497
Average Hold Time
00:01:43
Average Calls duration
3 minutes
Most Popular Metabank Email Address
customerservice@metabank.com
Metabank Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
View full overview

How to Contact Metabank Customer Service?

Most Popular Number:

(877) 497-7497
Total calls: 5 737 Issues resolved: 94 Last call: Jul 14, 2026

To email the Metabank customer service team, you can send your questions and concerns to the customerservice@metabank.com. It is advisable to provide essential information in your customer service email, including your full name, relevant account details, and a clear explanation of your required assistance. The MetaBank customer service team will carefully examine your email and reply with a possible solution at their earliest. The knowledgeable MetaBank customer service representatives can assist you with various matters, including checking your account balance, reviewing translation history, handling issues related to your debit card, or reporting a stolen card.

You can contact the customer service by dialing Metabank phone number, 1-877-497-7497. This phone number provides direct access to a team of well-trained customer service representatives who are available to help you with your troubles. The MetaBank 24 hour customer service team can provide you with assistance for multiple tasks. From checking your account balance and reviewing your transaction history to addressing any issues related to your MetaBank account, call Metabank to get the required guidance you need to find the solution to your problem. You can also use the contact details to report a stolen or lost debit or credit card. Feel free to call MetaBank using the mentioned the phone number and have your issues resolved in no time.

Metabank customer service offers no live chat feature at present. However, there are many ways you can reach the support team during the customer service hours and get the help. If you have any queries related to the services offered by Metabank or you are facing problems with your account, you can contact customer care support to help you with your concerns. You can dial the customer service number or email them to do so. The former one gets you a prompt response. However, receiving help via email takes two to three working days. You can use either of the approaches to get the necessary support. So even though there is no Metabank customer service live person chat feature, you can still reap the benefit from the customer care team.

PissedConsumer Club

Contact Information

Corporate Office Address:

Pathward, N.A.
5501 South Broadband Lane
Sioux Falls, South Dakota 57108
United States

Summary of Metabank Customer Service Calls

11.4K TOTAL
CALLS
02:24 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Metabank?

Cards Question:

  • “No money came out but it came off my card”
  • “Posted card”
  • “My card activation”

Account Question:

  • “I can’t sign into my rapid card app”
  • “Transfer money to my bank account”
  • “TransferMoney to my bank account”

Payments and Charges Question:

  • “Money deposited to this account that I dont have anymore”
  • “I haven’t received my deposit and I was supposed to get paid today”
  • “Fraud”

Request for Information Question:

  • “To check my direct doposit”
  • “Help with Bank statement”
  • “Trying to see how to get my money or transfer my money to another account”

Shipping and Delivery Question:

  • “Didn't get my money”
  • “I never received my stimulus card”
  • “Me llegó un pago. A esta tarjeta de meta bank sin yo tener la tarjeta física y ni la aplicación”

Refund Question:

  • “Refund”
  • “I need to track down my refund.”
  • “Tax refund”

Product/ Service Question:

  • “Any time alert”
  • “My visa is not working”
  • “Sent letter with NO INFO with a phone that doesn’t work”

Return/ Replace Question:

  • “Change payment method”
  • “To change my #, and check my balance”
  • “Need replacement bank card”

Activation/ Cancellation Question:

  • “Cannot activate card online or phone...need my money”
  • “Cancel debit card”
  • “Cancel card”

Employment Question:

  • “Missing paycheck”
  • “My payroll check was direct deposited and i want my cash”
  • “Payroll check was deposited into Metabank”

Staff Question:

  • “Extreme and consistent problems with NetSpends customer service agents!”
  • “NeedCustomerServiceforNetSpendcardwascomprmised”
  • “Customer service”

Website/ Application Question:

  • “Y'all took money off my cash app card”
  • “Web site can't access pre paid credit card”
  • “Application error”

Other Question:

  • “I have money on a car that I cannot locate”
  • “Release a pending hold”
  • “Money”

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Metabank? What happened? What can we help you with?
Submit review Don't show this popup
Metabank
Reviews Contacts Community