Metabank Phone Numbers and Emails

Toll-Free Number:

  • (877) 497-7497
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Metabank Emails:

Customer Service
General Info
Investors/ Franchising
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How to Contact?

Most Popular Number:

(877) 497-7497
Total calls: 2 645 Issues resolved: 39 Last call: Sep 22, 2023

How Do I Contact Metabank Support via Email Address?

To email the Metabank customer service team, you can send your questions and concerns to the It is advisable to provide essential information in your Metabank customer service email, including your full name, relevant account details, and a clear explanation of your required assistance. The MetaBank customer service team will carefully examine your email and reply with a possible solution at their earliest. The knowledgeable MetaBank customer service representatives can assist you with various matters, including checking your account balance, reviewing translation history, handling issues related to your debit card, or reporting a stolen card.

What Is the Metabank Customer Service Phone Number?

You can contact the customer service by dialing Metabank phone number, 1-877-497-7497. This MetaBank phone number provides direct access to a team of well-trained customer service representatives who are available to help you with your troubles. The MetaBank 24 hour customer service team can provide you with assistance for multiple tasks. From checking your account balance and reviewing your transaction history to addressing any issues related to your MetaBank account, call Metabank to get the required guidance you need to find the solution to your problem. You can also use MetaBank contact details to report a stolen or lost debit or credit card. Feel free to call MetaBank using the mentioned MetaBank phone number and have your issues resolved in no time.

Can I Contact A Live Person At Metabank via Live Chat?

Metabank customer service offers no live chat feature at present. However, there are many ways you can reach the support team during Metabank customer service hours and get the help. If you have any queries related to the services offered by Metabank or you are facing problems with your account, you can contact customer care support to help you with your concerns. You can dial the customer service number or email them to do so. The former one gets you a prompt response. However, receiving help via email takes two to three working days. You can use either of the approaches to get the necessary support. So even though there is no Metabank customer service live person chat feature, you can still reap the benefit from the customer care team.

Contact Information

Corporate Office Address:

Pathward, N.A.
5501 South Broadband Lane
Sioux Falls, South Dakota 57108
United States

Metabank Rating Based on 571 Reviews

Rating details

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Customer service
Product or Service Quality

Rating stats

Rating trend

How Good is Metabank's Customer Service?

Isacc Kzh
Isacc Kzh
Feels Disappointed | Sep 19, 2023


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Keithen Lni
Keithen Lni
Feels Disappointed | Sep 13, 2023

I was disappointed because I couldn't get a letter or something saying my account was close

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Paisley Mhp
Paisley Mhp
Feels Satisfied | Sep 07, 2023

He was very helpful

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Crystal B Xkf
Crystal B Xkf
Feels Disappointed | Aug 11, 2023

I was pleased to be apart of Metabank until they took my money something I work hard for so that i can support my children I very unhappy an displeased

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Jaheem Pkt
Jaheem Pkt
Feels Disappointed | Aug 06, 2023


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Feels Disappointed | Aug 03, 2023

I was satisfied with their help and quickly done

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Summary of Metabank Customer Service Calls

02:19 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Metabank?

Cards Question:

  • “AMR credit card am having trouble getting in touch wiith”
  • “I want to know to get my business gift cards into retail stores”
  • “My ATM card has been accidentally blocked”

Account Question:

  • “My account is blocked”
  • “My money. Was stolen from my account”
  • “Need routing number and acct #”

Payments and Charges Question:

  • “Missing money”
  • “Have not receive my direct deposit”
  • “Payment sent to the wrong person”

Request for Information Question:

  • “Check verification”
  • “I need to talk to customer service”
  • “Need help with a check never cashed”

Shipping and Delivery Question:

  • “I haven't received my benefits”
  • “I used one of your atms and i never received my money”
  • “Can't get funded with meta bank”

Refund Question:

  • “Refund”
  • “Tax refund issues”
  • “Waiting on a refund from last year”

Return/ Replace Question:

  • “For replacement card”
  • “Replace my bank info on my phone”
  • “To retrieve my income tax return from an old account, it's been there for over a year. I'm still very frustrated about the way I was given the run about and straight lied too. It's ridiculous what you have to go through to get your own money....”

Product/ Service Question:

  • “About daily withdrawal am”
  • “Can't access card”
  • “Need access to account”

Activation/ Cancellation Question:

  • “Cant activate card”
  • “I cannot activate my my card”
  • “Activate a card”

Staff Question:

  • “Speak to customer service immediately I need to speak to some one right now”
  • “Trying to talk to customer service”
  • “Customer service”

Employment Question:

  • “When I receive paycheck”
  • “My paycheck got sent to the wrong account”
  • “My job sent my check to a old account from 2019 And I dont have that card or account any more .I need my money”

Website/ Application Question:

  • “Application”
  • “I filled out an application and it's saying that my user name is wrong my email is wrong and my password word is wrong wrong but all that is the right information”
  • “Im trying to join a dating site with my prepaid meta bank debit card and its being rejected can you please help me out.”

Other Question:

  • “Stemless check”
  • “Investment”
  • “To trabsferr acco”


Related Companies

Meta Financial Group, Meta Payment Systems, Refund Advantage, Faster Money, EPS Financial


Metabank was started in 1954 by Stanley Haahr in Storm Lake, Iowa. Originally it was Storm Lake Savings and Loan Association with a starting capital of 10000USD. In 2005 all bank divisions united under the name of MetaBank. The bank provides the following services long- and short- term loans, mortgages, accepts different types of payment. Meta Payment System is considered to be a pioneering financial institution in the sphere of down-payments. Today the central office of Metabank operates numerous branches across the Midwest.

Metabank reviews and complaints

Metabank is ranked 243 out of 1000 in Banks category

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