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Summary of Metabank Customer Service Calls

215 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
02:20 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Metabank to Ask about:

Cards:

  • “My money isnt on my card”
  • “Money back on my card”
  • “Issues with ATM did get any money from withdrawal but money was taken off card”

Account:

  • “Check account”
  • “Bout account”
  • “Change password”

Payments and Charges:

  • “Direct deposit”
  • “Payment blocked”
  • “I had a $1000.00 direct deposit to my card from bank of america on July 10, 2018 and it not showing on my rushcard. Customer service keeps hanging up on me and wont fix the problem. I have a remittance number. Wheres my money at.”

Shipping and Delivery:

  • “I usually get paid on fridays and I still have not got my paycheck”
  • “Did not receive a deposit”
  • “I need to see where is my refund”

Refund:

  • “Tax refund deposit”

Request for Information:

  • “See about a loan”

Return/ Replace:

  • “Wanting to know if all i qualified was 500.00 from a return of 4200.00 i was under the impression it would at least be 1000.00 to 1500.00.I could have gotten a check for 1500.00 walk out the door from world finance with same return.”

Other:

  • “Got a letter unclaimed property reimbursment form in mail”
  • “Misappropriation of funds”
  • “Is the bank close on the 4th”

Metabank Rating Stats

1.3 out of 5 stars
based on 114 reviews
See all 225 reviews

Rating stats

  1. 97 reviews
  2. 10 reviews
  3. 2 reviews
  4. 1 review
  5. 4 reviews

About Metabank

Top 5 Dislikes about Metabank

Unprofessional information, Shutting off my card without notice, Lack of communication, How rude they were to me, Being lied to about when i would receive my money

Top 5 Related Companies

Meta Financial Group, Faster Money, Refund Advantage, Meta Payment Systems, AFS IBEX

Summary

Metabank was started in 1954 by Stanley Haahr in Storm Lake, Iowa. Originally it was Storm Lake Savings and Loan Association with a starting capital of 10000USD. In 2005 all bank divisions united under the name of MetaBank. The bank provides the following services long- and short- term loans, mortgages, accepts different types of payment. Meta Payment System is considered to be a pioneering financial institution in the sphere of down-payments. Today the central office of Metabank operates numerous branches across the Midwest.

Metabank reviews and complaints

Metabank is ranked 104 out of 579 in Banks category

Area Served

USA

Payment Methods

American Express

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Metabank Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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