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I called repeatedly to upside CC customer service was charge 2.99 per call. Instead of a real representative there is a recorded fake answer with following disconnection. No way to find out why my funds disappeared. The customer service is incredible bad! newer saw a case before with any company ... It is absolutely frustrating any issue could not be resolved on time. My daughter is a student leaving in another city and we experiencing persistent problems with this service. My recommendation to everybody never use this bank.

Try to check that is what they advertise on the site

"Call

To activate your card, report it as lost or stolen, review your card account activity, load finds, or all other customer service inquiries - please call: 1-866-845-6273"

-- nobody will answer

Product or Service Mentioned: Metabank Prepaid Card.

Reason of review: Poor customer service.

Monetary Loss: $100.

I didn't like: At all, Lack of communication, Fees charged on prepaid cards.

Company wrote 0 public responses to the review from Sep 12, 2015.
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