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Customer service
Diversity of Products or Services

Had two gift cards I received, they start charging fees after 6 months. Cards expire at one year and they charge $ 35.00 for replacement cards.

don't buy these cards -- totally unfair business practices.

When I requested new card balances be issues it took 5 phone calls and 8 weeks + and I still have not received my replacement cards.

Customer service is located in Phillipines and they don't care about the customer -- they only give you canned answers to questions.

AVOID dealings with this company.....

they also partner with Blackhawk Network -- another poor organization with regards to taking care of the customer and misleading practices of taking money away on Gift Cards.

robestka wrote the review because of poor customer service at Metabank. Reviewer claimed that he or she lost $70 and wants Metabank to issue a full refund.

The most disappointing in user's experience was fees charged on prepaid cards. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Metabank and metabank customer care for you to read. This information may help you with your purchase decision.

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