MetabankComplaints and Reviews

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    • Lack of communication 4
    • How rude they were to me 3
    • Unprofessional information 2

the company representing this card is Young America . the phone is disconnected. the card was swiped for authorization( $282.00)at the Westin Hotel in Denver and the funds never released when i paid the balance with a different card at check out. calling to request refund of the held funds i was told it will take 10 days . each time I call they say 10 days. When I ask what the company is that I... Read more

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Yes this company is absolutely ridiculous...Everytime i have used it they conveniently lock me out and when you finally get it unlocked and use it just ONE time they lock me out AGAIN. (over and over is what I mean.) and so the mother of all lockouts,the one where they want your id your ss card your electric and water bills (yes they want my bills too,what the f@&k, right?!)your first born child... Read more

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  • From mobile
  • Metabank
  • Jan 20
  • #774549

The worst customer service ever. Horrible ethics or working. Annoyed by far from the company Add comment

Right before Xmas I was the victim of fraudulent use of my debit card that amounted to over $1,200. I reported the transaction to "the phone number on the back of the card". After going through all the buttons you have to select, I finally got a live person, I barely understood her but I was able to report the incident. She said she would get a new card out to me and a customer dispute form I... Read more

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This company is a joke. I received a $25.00 gift card for my birthday. Decided to use it for some online ordering and found it to only be denied every time I tried using it. Called customer service, who said they were in Indonesia and only that the company that issued the card is in the US. Was told to make sure the card is being used in the USA only, AND, at checkout time let the clerk know... Read more

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A promotion at Americas Tire, changing all 4 tires and sending in the receipt got me a $70 gift card. Received card and activated Dec -14, expired in May 05. Found that out too late, just assumed the card would be valid AT LEAST a year.... Called number, told em card was lost. They couldn't do anything since it expired. Asked for supervisor and then they sent me a new one. Its obviously made on... Read more

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I received this giftcard as a gift and saved it to use around the holidays. Unfortunately it had expired and even though the card states the funds do not expire they start taking money off the card and then when you call to get your funds they charge you another $6.95. I've never had another giftcard that expired so soon and took moneh away. I will never be buying this and will urge everyone I... Read more

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Tried to pay a bill with a prepaid Metabank card. Stopped the transaction by hitting cancel and not submitting the payment. Metabank took the money and said that it was on hold with the company. I called company and they had not record of a payment on hold or otherwise. Metabank said I would have to wait 10 days to get my money. My online access is blocked and has been for weeks. They said... Read more

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Meta bank is terrible, I called several times to get a replacement card. First of all i got a card as an offer for signing up for a service, The card expired within 6 months of me receiving it. I called Metabank which is the issuerof the card, to get a replacement card, and also see if the fee could be waived, since after 6 months, a 3.00 monthly fee accrues. Never again will i deal with this... Read more

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My boyfriend has a paycheck plus card that his work paychecks come on. We ordered a "convenience checks" in order to pay $450 for rent. Went through the ridiculous process of getting the verification and authorization numbers and gave it to our landlord. When he was unable to get it processed at his REAL bank we had to call customer service to figure out how to void the check. The money had... Read more

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